1. Service Description

Biggest SMM Panel provides social media marketing services including likes, followers, views, subscribers, and comments across 100+ platforms. We deliver via API automation using real user networks with instant and drip-feed options. Services aim to boost engagement metrics but success depends on content quality and platform algorithms.

2. Account Creation & Eligibility

• Must be 18+ years old or have parental consent
• One account per person/business - multiple accounts result in permanent suspension
• No account sharing or selling
• Provide accurate information during signup
• You are responsible for all activity on your account

3. Prohibited Activities

❌ Fake accounts or bot networks

❌ Adult content, gambling, illegal products

❌ Platforms with strict anti-SMM policies (Facebook/Instagram require caution)

❌ Multiple simultaneous orders on same URL causing spam flags

❌ Chargeback threats or disputes without contacting support first

4. Payment Terms

• Minimum deposit: $5 USD
• Accepted: Crypto (BTC/ETH/USDT), PayPal, Credit/Debit cards
• No refunds on completed/started orders
• Bulk discounts auto-apply ($100+, $500+, $1K+ tiers)
• All prices final - no hidden fees
• Processing time: Instant (crypto), 30 seconds (cards/PayPal)

5. Order Processing & Delivery

✅ Instant: Starts within 60 seconds (95% of orders)

✅ Drip-feed: Spreads over 1-30 days per selection

✅ Speed depends on service availability and platform limits

✅ Live progress tracking in user dashboard

✅ Manual start possible for high-volume/custom orders

6. REFUND POLICY (Most Important)

100% Refund Guarantee if ALL conditions met:

Eligible for Full Refund:

• Order shows "Pending" status >48 hours with no start
• Complete delivery failure (0% completed after max time)
• Duplicate charge (proven via transaction ID)

NOT Eligible:

• Order started/completed (even partial delivery)
• Cancellation requests after processing begins
• Drops after delivery (use refill guarantee instead)
• Wrong URL/platform selected (user error)
• Low retention (normal 10-30% industry standard)

Refund Process:

1. Submit ticket with Order ID within 7 days
2. Support reviews within 24 hours
3. Approved refunds processed in 24-72 hours to original payment method
4. 15% admin fee on eligible refunds over $100

Refill Guarantee (Better Than Refund):

• Lifetime free refills for any drops on all services
• Auto-refill triggers at 20% drop without ticket needed
• Manual refills available 24/7 via live chat

7. Service Quality & Retention

• Real users from 100+ countries (no datacenter bots)
• 85%+ average retention across all services
• 10-30% natural drop normal and expected
• Lifetime refill guarantee covers all drops
• No ban guarantee (zero suspensions in 11 years)

8. API & Reseller Usage

• Child panels allowed for legitimate resellers only
• No spamming or unethical reselling practices
• API uptime 99.9% guaranteed
• Custom API integration support included
• White-label branding permitted on child panels

9. Platform Compliance

We use stealth delivery methods but cannot guarantee against platform policy changes. Instagram/TikTok/YouTube may update algorithms affecting visibility. Use responsibly and maintain quality content.

10. Limitation of Liability

Services provided "as is." No guarantees of specific results, rankings, or earnings. We are not responsible for platform suspensions, content removal, or lost revenue. Maximum liability equals your deposit amount.

11. Termination

We may suspend/terminate accounts for:

• Terms violations
• Chargeback abuse
• Excessive refunds/refills requested
• Suspicious activity patterns

12. Governing Law

Terms governed by Minnesota state law. Disputes resolved through arbitration in Minneapolis, MN. No class action lawsuits permitted.